Frequently Asked Questions
What forms of payment do you accept?
We accept Visa, MasterCard and PayPal. We can also accept all major credit cards through PayPal.
Do you allow for local pickup?
Depending on the item we can often allow you to pick up your item from our warehouse in Blaine, WA. There is a pickup charge of $5 and payment must be made prior to pickup. Please email us to find out if you can pick up your item.
Do you have a store I can come and view your items at?
We are an internet-exclusive company. One of the way we keep our costs so low is to not have an expensive store front. To compensate for this fact, we try to give you an abundance of information and photos for each item. The information you can receive from our product description is often more than you could get from viewing a boxed item in a store.
What currency are your prices listed in?
All prices are quoted in U.S. dollars.
What is your return policy?
100% Satisfaction Gauranteed! If you are not satisfied with your order, return it within 30 days less shipping and handling charges. If there is a manufacturer defect we will replace or refund the returned item including shipping costs once we have received it.
Do you ship to Canada and/or Internationally?
Yes. Residents outside of Canada or the U.S. please contact us for rates. Residents of Canada and the U.S. can receive a shipping quote instantly online when the checkout with your order.
How is my item shipped?
Items are normally shipping via UPS ground. However, some items may be shipped via USPS or Canada Post.
When can I expect to receive my item?
Items are normally shipped within 2 business days. Transit time is normally 1-10 business days.
North Star Marine Supplies values its customers and respects their privacy. We only collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.
How can I contact a sales representative?
You may contact a sales representative through telephone at 1-877-880-8981 through email (viist our contact us page), or by using our online chat feature.
If we have not yet shipped your order you may change or cancel your order free of charge. Please contact us immediately if you need to cancel or change your order. Please be aware that orders are normally shipped within 1 business day.
